At Colin Costume Shop, we’re committed to making your costume experience magical from start to finish. We understand that sometimes a costume might not be the perfect fit—literally or figuratively. That’s why we’ve created a straightforward returns and exchanges process to ensure your complete satisfaction.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of items. Please note that all returned items must be in their original condition—unworn, unaltered, and with all original tags attached.

Step-by-Step Return Process

  1. Initiate Your Return: Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Receive Instructions: Our team will respond within 2 business days with return authorization and shipping instructions.
  3. Pack Your Items: Securely package the items in their original packaging if possible. Include a copy of your order confirmation.
  4. Ship Your Return: Mail the package to our returns address (provided in your return authorization email). We recommend using a trackable shipping method.
  5. Confirmation: Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Refund Information

Refunds will be issued to the original payment method within 7-10 business days after we receive and process your return. Please note that original shipping fees are non-refundable, unless the return is due to our error.

For exchanges, we’ll ship your new item once we receive the returned product. Standard shipping charges will apply for the new shipment.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Costume masks (including those from A Nightmare on Elm Street, Batman, etc.)
  • Special effect contact lenses
  • Costume makeup and prosthetics
  • Underwear and hosiery
  • Any item that has been worn, altered, or damaged

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective item, etc.). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

International Returns

We accept international returns (excluding Asia and some remote areas). Customers are responsible for any customs fees, duties, or taxes associated with the return shipment. These costs are non-refundable.

Return Request Template

Use the following template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Colin Costume Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Items I wish to return/exchange: – [Costume Name] (Quantity: X) – [Costume Name] (Quantity: X) Reason for return/exchange: [Please provide details] I have reviewed your return policy and confirm that the items are in their original condition with all tags attached. My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for [Item Name and Size if different] [ ] Store credit Please send further instructions to complete this process. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Damaged or Defective Items

If your costume arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and provide a prepaid shipping label for returns of defective items.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges:

Email: [email protected]

Address: 4142 Eagle Drive, SOUTHOLD, US 11971

Response Time: Within 2 business days

At Colin Costume Shop, we want every costume experience to be spellbinding. If yours wasn’t perfect, we’re here to make it right!