Welcome to Colin Costume Shop’s FAQ page! We’re here to help answer your questions about our unique costume collection, shipping policies, payment methods, and more. Whether you’re preparing for Halloween, a cosplay event, or a themed party, we’ve got you covered with our fast and reliable service.

Product Questions

What types of costumes do you offer?
We specialize in a wide range of costumes including decade-themed outfits (50s, 60s, 70s, 80s, 90s), movie and TV characters (from A Nightmare on Elm Street, Aladdin, Avengers, Batman, and more), anime costumes (Attack on Titan, etc.), animal costumes, angel costumes, and other unique designs. Our collection is constantly updated to bring you the latest and most popular characters!
Are your costumes authentic and high-quality?
Absolutely! We pride ourselves on offering high-quality, affordable costumes that are perfect for your next event. Each costume undergoes quality checks before shipping to ensure it arrives in perfect condition.

Shipping & Delivery

Where do you ship to?
We ship globally to most countries! However, we currently cannot deliver to Asia and some remote areas due to logistical constraints.
What shipping options do you offer?
We provide two convenient shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 days after shipping
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after shipping
All orders are processed within 1-2 business days before shipping.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number that allows you to monitor your package’s journey right to your doorstep.
How long does delivery take during peak seasons?
During busy periods like Halloween or convention seasons, we recommend ordering early to account for potential processing and transit delays. This ensures you have plenty of time for any adjustments or last-minute touches!

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. If you’re not completely satisfied with your purchase, please contact our support team at [email protected] to initiate a return. Your satisfaction is our top priority!
What if my costume arrives damaged or defective?
We carefully quality-check all costumes before shipping, but if your item arrives damaged or defective, please contact us immediately at [email protected]. We’ll work quickly to resolve the issue and ensure you’re happy with your Colin Costume Shop experience.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes! We use secure encryption technology to protect your payment information and ensure safe transactions.

Company Information

Where is Colin Costume Shop located?
We’re based at 4142 Eagle Drive, SOUTHOLD, US 11971, but we serve customers worldwide (excluding Asia and some remote areas).
How can I contact customer service?
Our friendly support team is ready to help! Email us at [email protected] with any questions or concerns. We’re here to make your costume adventure as magical as possible!

Thank you for choosing Colin Costume Shop for your creative expression and costume needs. We’re more than just a store—we’re your partner in creativity! Ready to transform into your favorite character? Start browsing our collection today!